Has gone from a poor experience to a bad one. process was unclear, the phone people had no idea what the towing company is doing. I did not recieve a recipt of donation for few days after the donation. I also recieved a call trying to convince me it was my fault that the experience was a below what was expected. Then a reply to my review indicating I was the confused party. The national call center need to take ownership for their poor performance, rather then blaming me for trying to make a donation. It has become pretty evident that only a fraction of the donation goes to goodwill, the rest to the call center, towing company and auction house. I have donated cars in teh past. This was by FAR the worst experience and their recent reply to my review continues to show their tilted approach to all of this.

Very easy, efficient, and smooth donation process The entire process was very easy and smooth from start to finish. I filled out the online form and had a call within the hour to discuss the details of the vehicle. This was followed shortly by an email and next steps. The entire donation, including the vehicle pickup, was completed within a day! Very pleased with the overall experience!

Easy car donation Donating car was easy and pleasant. From initial phone call for starting donation and pickup was smooth. Tow truck driver was very efficient and quick.

It was easy compared to other car… It was easy compared to other car donation organizations ive been in touch with. With our hectic work schedule, it wasn't possible for us to go to the MVA to get new title......we had a lein release letter which was sufficient for Goodwill. Signed a power of attorney document they provided and said goodbye to a wonderful trusted car. Hoping it will benefit someone else for awhile longer! Thanks guys!!! I should also add that all people involved are very profressional...from the initial call to the tow truck pick up person (Sam)...all professional and courteous!

Goodwill was Friendly Goodwill was Friendly, Courteous, Professional, made the Experience Quick and Easy. Followed instructions where my car was and with whom and when my son would be home to turn over my car.