I had a bill due I had a bill due, and no notice was given. I got a call from a rep, but they wouldn't even say what it was regarding and just ask for sensitive information with no guarantee who it was. I sure hope this isn't how you regularly conduct business. I would expect a call and an explanation, but won't hold my breath.

User friendly, prompt, helpful LendKey is user friendly, prompt, and really helpful anytime I’ve called in with a question or needed to find something on the website. I chose to refinance my student loan with them a second time after a really positive first refinance/consolidation experience. Thanks!

I've refinanced twice with Lendkey I've refinanced twice with Lendkey, and been using them for over 7 years. I've rarely needed customer service but every time I have you dial the number and start chatting with a person who can help you. No menu dial, although I think they only recently changed that but its only a short menu, then a human. The staff has always been very helpful, kind and knowledgable. Simple application process and someone will always answer any questions. I recommend to everyone I know who needs a good lender. Each time I've refinanced I have had very different needs and I have always had a range of options available to suit my needs.

Mid-Informed about co-signer being removed from the loan. December of 2022 I called customer service and asked when I could get the cosignor/myself off the loan. I was informed of 12 consecutive payments. Here we are in January 2024,now they're stating I have to make 24 consecutive payments. They can't a supervisor on the phone fast enough!! NEVER AGAIN#FACTS

Private Student Loan Refinance I looked at several different companies to refinance my private student loans, but ended up choosing LendKey. I like that they use local banks and credit unions instead of large companies. They also offered me the best interest rate, and made the process of paying off my original lender very easy.