Amateur customer services and lazy… Amateur customer services and lazy stock management/tracking. Bought an item in Dec which I was told I would get at some point, it’s now Feb and they haven’t responded to my queries.

I come from a military family I come from a military family. My father was a soldier but in 1940 was involved in the formation of Unit 1 Royal Marines, so it’s a privilege to be able to support the Corps Family through buying from the Royal Marines Shop. I’ve found the shop staff to be extremely helpful, always polite & knowledgeable. Great quality products too. Well deserving of this 5 stars review!

Excellent Service from the Shop I ordered my XXL polo shirts online but when I checked my order email I noticed that the wrong sizes were displayed. I emailed the shop and they immediately corrected the order to the correct sizes. The two polo shirts and one tee shirt arrived within 2 days which I thought was very good service. The three items were all of good quality material and the embroidered badges were excellent. I will be making further purchases.

Impulsive shopper I have been buying clothing & books for several years now. Service is quick, and response to direct email enquiries are friendly & helpful. Prices are reasonable & postage rates are not prohibitive. My main problem is the "Search" bar. Nothing that I type in comes up. When you had the "Pusser's grips": type it in - nothing - so you have to trawl through various headings to find whatever; calenders, diaries...The upside of that is seeing other things you "have to have"!!! I often recommend RM Shop also because profits go to the RMA! Days later...I see that the RM Shop website has changed - now the search bar works better! Great stuff, but I will still trawl!

I spoke to Tim who went the extra mile… I spoke to Tim who went the extra mile to ensure the order was processed and delivered to a tight timescale, my thanks to him and the team for an excellent customer experience. Although, its difficult to concced that the Royal Marines are providing a first class service! Pat Carter ex-Para