Hired clothing was too lose - many previous wearers? Having had excellent service in Bath St, or so I thought, I tried on the hired kilt set in Duke St. and found all items were too baggy. Clearly, try-on items are much less worn & therefore nearer their original size. No matter; all items inc. shoes were efficiently and, without quibble, re-issued to fit. However, after less than a hour of wear the soles on both shoes became lose and when leaving the venue to change into my non-dress shoes I just happened to have with me, the now lose soul caught on a carpet tripping me up. My issue is not the faulty hire as such (although clearly this is a result of poor checking or perhaps a sloppy repair) but I was simply told “that’s what can happen with shoes” and a brief apology. I asked, “is that all you can do about it?” and when the same answer was given, I couldn’t be bothered taking the issue further and walked out without comment. Surely, this company with such a good reputation could have a better initial reply? PS: Once home, further contact was made and I understand some financial settlement was to be offered but the damage was done, I’d had a good day at the event and didn’t need to take this further.

Outstanding The level of customer service is outstanding. Friendly, patient and knowledgeable. I cannot speak more highly about them.

Wow phoned friday to hire a jacket and… Wow phoned friday to hire a jacket and waistcoat, turned up on booked appointment to be told there would be a surcharge, explained i need a prince charlie for a formal to be told they don't hire them, even though i asked for this on initial call, waste of time and now left me trying to source 3 days before event

Flimsy face masks and Poor Service Ordered 6 masks and after over a month wait, I was pleased to receive them. First wash on delicate cycle left 5 in perfect condition and one which came apart at the seams. Reported to the customer service and instead of replacing the faulty unit, a member of the customer service team suggested that it was "just good luck that they have come out in one piece" after not washing them by hand. And that I could order more with a discounted postage if I wanted to replace the faulty one at my own cost. Dissapointing product. Poor Service. Avoid this company.