Just a pleasure to deal with I called customer service to ask all sorts of questions particularly about sizing - so helpful, personable and went way beyond what you would expect. consequently when my things arrived they were a perfect fit. Everything that I had was really good quality and competitively priced

Brilliant product. Brilliant customer care. Having been gifted a POKIT bag (which is brilliant for everyday use), I was disappointed when the stitching around the velcro started to come away from the bag - I was enjoying using the bag so much! When I contacted customer care I received outstanding service - respect, honesty, generosity. The bag couldn't be easily repaired so I was quickly sent a replacement (along with a small gift for the inconvenience). Brilliant product. Brilliant customer care.

Daily gym goer. Daily gym goer.. struggled to get the right size for a change of clothes and suitable compartment space for wet kit and towels etc. this bag has great options for all those things. the solid base also means you can stand the bag on a changing room floor or bench to access items without laying it flat. solid, good quality, well built and would definitely recommend and I'm sure it would also be great for sports specific needs etc. solid purchase!

Ordering a second bag … Ordering a second bag in a different colour withe the advertised discount was not straightforward took several attempts to prove to myself discount had been applied. Which is mentioned right at the start and right at the very end but not in between. Could be made clearer sooner.

Quality product, brilliant customer service I ordered three bags and found one was missing a strap and sport tiles. My heart sank as customer service is a dying art and thought I’d struggle to get the missing items. I was contacted by Dawn very quickly after leaving a message. She was incredibly helpful and seemed genuinely upset that the order wasn’t complete. She offered to send me the missing items immediately. I was subsequently contacted by Charlie from the warehouse who was similarly upset with the missing items and keen to make sure I received what I needed. Customer service like this is incredibly rare and very much appreciated. The quality of the bags and the brilliance of the customer service mean I am absolutely certain to order again and with complete confidence that I will receive top quality product from a company that cares about their customers. Thank you Dawn and Charlie, keep up the brilliant work.