Genuine life-time warranty - great customer service These guys are the real deal. No product is perfect, but when the stitching on my PRVKE split after years of constant globetrotting Wandrd agreed to replace it immediately. Can't fault them for one second. For anyone else obsessed with finding that 'bag-for-life' company, look no further.

Quick and helpful warranty fix! I've just reached my one year anniversary of my 31L all-new Privke bag, and out of nowhere, the strap ripped on my most recent trip. This bag has been my go-to for travel with my family and I was super bummed as everything else about it is perfect. Sent a warranty claim to see and had a resolution from WANDRD within about 2 hours of sending - amazingly quick, and positive response from the team. THANK YOU!

PRVKE, the only backpack you'll ever need! Got the PRVKE over 5 years ago and have been super happy with it since! Unfortunately the zipper failed the other day, but with the lifetime guarantee I now have a new bag on order without having to pay for more than shipping! Great customer service and great products!

Hands down one of the best brands I… Hands down one of the best brands I ordered from. My backback worked beautifully, and when the zipper broke after 5 years, I am getting a replacement. All i had to do was show them my order and send them pictures about the damage. The whole process was super easy. I am not at all used to this kind of customer service quality. I hope this brand will set standards for the rest.

Truly terrible customer service. Amateurs. I ordered this while traveling and because of their slow fulfillment was unable to receive it. They refused to cancel the order even before it shipped, refused to assist in having the item shipped back to them, and accused me of fraud when I disputed the charges. Truly terrible customer service. Amateurs.