My first encounter with Ultrafino… My first encounter with Ultrafino resulted in them winning me over as a new loyal repeat customer. Ivonne should be commended for her professionalism and I am certain that her managers are pleased to have someone like her on their staff. We have all encountered delays in ordering due to the pandemic and delays in reaching through to customer care agents who are totally overwhelmed with the call volume. Ultrafino sets the standard for quality products, competitive pricing and service and it's rare that you can get all three from one provider! Eager to sport the Havana and Manhattan fedoras. The feathers and hat box add to my portfolio..mostly Stetson but no more!!!!

Horrible customer service Horrible customer service, ridiculous return/exchange policy. Don't even think about doing any early Christmas shopping here -- the 60-day return policy will be expired by the time your gift is opened. And get this -- YOU PAY THE RETURN SHIPPING IF YOU WANT TO EXCHANGE IT. And you pay shipping for them to send you the replacement product. Also, don't expect them to answer the phone. You get a recording every time. They will return your call when it's convenient for them, not you.

Thanks for the prompt service Thanks for the prompt service. My hat arrived in great shape and looks spectacular(especially on 'bad hair' days). Reasonable pricing added to the positive experience.

Great products and beautiful hats Great products and beautiful hats. Only reservation is that they are a little bit pricier, but I read it is because they purchase directly from the weavers in an effort to support this tradition and the weaver's families.

Classic Panama Classic Panama Great hat. I bought this recently to replace a 32 year old Stetson Shantung that just plain wore out (good only for mowing the lawn now). This is a classic. Light as a feather and looks as good with jeans as it does for a night out on the town. Now I have to figure out what my next straw hat will be. Thanks for making a terrific hat.