Honest folks creating truly the best… Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from. Purchased 2 via indeigogo platform and they fulfilled the pledge despite the CoVID situation causing delays and higher cost. Kudos to the team for trying and doing their best! Highly recommend to anyone who is considering a purchase of Lance frames.

I supported the Lance Air Frame… I supported the Lance Air Frame campaign and received the pair of glasses that I had ordered from them. Later on they offered their supporters a opportunity to purchase additional glasses and accessories. I had ordered a pair of Hausman Clip-on sunshades and a case. It’s been almost a year when I placed that order and have yet to receive either. This is from the receipt that they sent to me: Invoice Number: SURVEY-003131 Invoice Date: Order Number: Order 12991 Date: Payment February 8, 2022

Great quality, great price, improving service Lance is delivering excellent products with expensive parts at the lowest price in its class on the market. For the quality they offer the pricing should actually be a lot higher, like at least 2x or 3x. To offer such affordable pricing, Lance needs to build quantity and drive down their costs to make a bit of revenue and the necessary margin to stay in business. Yes, in some cases that results in customer service / communication issues. If Lance achieves excellent service without sacrificing quality and without rising prices, they'd be management superstars. For now they do their absolute best, with a few bumps along the way sometimes. Their score of 4.3 on 5 (73% 4- or 5-star) here on Trustpilot is a good indication that overall they manage pretty well.

not worth the hassle The frames are stylish but everything else about this company is abysmal. Shipping is slow, the frame is flimsy, and my order was shipped with the wrong lenses. After two months of continual chasing for a replacement they finally responded only to send a new pair of lenses without a frame so now I guess it's up to me to assemble the product I should have originally received. Go elsewhere they are not worth the hassle.

Been waiting 2 years for nothing Been waiting 2 years for nothing. Had several agents blaming the original setup , me filling in wrong addresses they sent me. Couldn’t find my order. I sent them receipt of my payment. The list goes on. For the last several months I’m asking for a refund. They’ve gone silent. They’re probably blaming Corona. Terrible experience.