Been waiting 2 years for nothing Been waiting 2 years for nothing. Had several agents blaming the original setup , me filling in wrong addresses they sent me. Couldn’t find my order. I sent them receipt of my payment. The list goes on. For the last several months I’m asking for a refund. They’ve gone silent. They’re probably blaming Corona. Terrible experience.

Great quality, great price, improving service Lance is delivering excellent products with expensive parts at the lowest price in its class on the market. For the quality they offer the pricing should actually be a lot higher, like at least 2x or 3x. To offer such affordable pricing, Lance needs to build quantity and drive down their costs to make a bit of revenue and the necessary margin to stay in business. Yes, in some cases that results in customer service / communication issues. If Lance achieves excellent service without sacrificing quality and without rising prices, they'd be management superstars. For now they do their absolute best, with a few bumps along the way sometimes. Their score of 4.3 on 5 (73% 4- or 5-star) here on Trustpilot is a good indication that overall they manage pretty well.

Great experience My experience with lance glasses was just perfect! Excellent customer support, amazing product with fine details and surprisingly good quality lenses. Side note: I own a pair of Paris Havana Sunglasses and I can recommend them to any face shape, style or gender as they are versatile enough to match anybody.

I love Lance eyewear I love Lance eyewear. I've been a backer since your first campaign I do believe. I get compliments everywhere I go on just about every frame I have purchased over the years. They are not only stylish they are also made very well. And that is a comment from someone who knows the eyeglass business inside and out, my optical shop. I think he is okay that I don't buyt his frames because I spend a lot of money on Shamir Autograph lenses.

11 out of 10 lol Although there was initially a problem with my order going to the USA. Lol. But Octavian from the customer was 10 out of 10. She realised that my prescription was not completed probably and after several e mails ( which they answered right away) my order is ready to be completed. I am so impressed by the team behind Lance, I have already placed another order for Lance 2 glasses on kickstarter. Seriously this is so impressive