Not worth the money I bought one pony-o XL (at a cost of £10 including delivery) to see how I got on with it and I wouldn’t buy anymore, it tugs at your hair and is way less comfortable than a spiral invisibobble. It also doesn’t stay put for long at all, it easily slips.

Shipping cost too high I finally got the product, and it’s good for thin hair so I’m happy with it. But, the shipping cost, especially to Norway, is way too high! I ended up paying a total of $70 for products worth $45. All because of the additional taxes and fees on the Norwegian border! It’s way too expensive for us, too bad because the product itself is good…

This company is fabulous This company is fabulous, for quite a few reasons. My first order was lost in the mail, so I decided to reach out to the company, and to my surprise, the owner Nicol, answered the phone. I was also impressed with the fact that I was treated with such kindness and integrity, how she immediately sent out another shipment. I got that shipment and then decided to order the second Pony-o in the color black. Then once again, the product got lost in the mail. So I called Nicol and she immediately put that second item in the mail. Weeks later, I got both of the lost items in the mail, one was blue and the other black. I called Nicol to let her know that I received both of the lost packages, and that I wanted to pay her for both items. She would not take a cent. ( I also sent her a photo of what the packages look like, as if they had been kicked around in the dirt.) Somehow and for some reason, both packages were lost their ability to be tracked, somewhere in Georgia. I live in Florida. This happened twice! Clearly, this was none of Nicole‘s fault, so of course I wanted to pay her for the 2 recovered items. Nicol refused to take a payment and instead thanked me for my patience and understanding. She also suggested that I share them with a friend or family member It felt great to tell Nicol, “thank you so much,” because her pony-o was such a great invention, and it made my thin hair look thick☺️ I highly recommend this product and I also believe in supporting a product which happens to be invented by a wonderful woman of integrity.

I love the look Pony O gives my hair! I kept seeing Pony O ads on my social media and have been wanting to upgrade my updo look. Pony O was affordable and they sent tutorial video via text and sent an instruction card with my order. It was great because it made my first time using Pony O very user friendly! It is so comfortable, a much better alternative to elastic bands. I love the product and will be ordering more for myself and my daughters, definitely recommend!

I haven't tried this product, but support team were helpful. I haven't tried this product. I had ordered one item, and clicked through the pages until I realised too late that the shipping costs and tax charges (which the website does ask you to check) were too much to justify my order. It was put through, so I emailed their support team. Alejandra responded the same day (very politely), confirming the cancellation of my order and the money was back in my account the next day. Hopefully everyone else has the same experience with their support team :)