DO NOT ORDER FROM THEM. DO NOT ORDER FROM THEM. Absolutely worst experience dealing with them I received the wrong bag and have been trying to reach them via chat, email, facebook messenger and have not received a response anywhere. They said they were going to look into my wrong order issue and then disappeared and haven't heard from them since. Their website says 9pm-5pm support but those are LIES Order from markrydencanada.com in stead. You will at least get a response. Note, markrydenusa and markrydencanda are not affiliated.

Ordered on April 30th and item has… Ordered on April 30th and item has still not shipped and customer service will not respond to initial email so I have had to file charges with my states attorney general and file a chargeback with my bank…. This place is a scam

I love the product, but.... I love the product. I am unhappy about paying extra for shipping to recieve early, but I received the product even later than regular shipping.

I purchased the Odyssey backpack with a lock… I purchased the Odyssey backpack with a lock directly from Mark Ryden in October 2023. The lock stopped working this month, and I sent numerous emails to customer service without any resolution. A backpack at that price point should perform better, and we should expect better customer service. Order #13577 The following has been added on 3/17/24 in response to the reply by Mark Ryden: As shared in my email correspondence with Mark Ryden, the backpack Odyssey was purchased through Mark Ryden Canada and I have been communicating via email with both USA & Canada office without a resolution for weeks. The backpack purchased is Odyssey and is still available on the Mark Ryden Canada website. This review did not allow me to post a link to the backpack Regardless of where the product was purchased, the manufacturer should stand by it, especially a premium product like these backpacks. A run around by customer service is not appreciated.

nice array of good products nice array of good products, well organized, and easy to find what you want. My only suggestion is that Mark Ryden USA should be more clear in where there products are made.