Quick and Responsive Customer Service I ordered their doubletrack frame bag but found out I didn't like how it fit with my bike. I requested a refund through the website and within a day I was contacted by their customer service that my credit was processing without any hassle.

Overpriced low quality poorly designed clothing I bought a pair of Wyatt 5 jeans for $120 which are advertised as "The toughest pair of jeans you'll ever own, period!"...the left leg stitching started unraveling from the bottom to knee in less than six months (a pair of generic $40 Levis would have lasted three years). Threw away the jeans and now I'm stuck with a $120 gift certificate for a site that has absolutely nothing desirable (yeah I don't want a $180 hoodie).

I had a problem with a bag that I… I had a problem with a bag that I purchased in the Manhattan shop, Mulberry St. Wrote Chrome and they quickly came back with relevant questions... a few back and forth mails later, they gave me a very fair deal by giving me a pretty generous voucher. This has been one of the best customerservices I have ever experienced AND on top of that their bags are awesome in both design and daily use.

Brilliant product I have had my Chrome Messenger bag for 3 years, and it is about the single greatest purchase I ever made. Perfect design, durable magnificence. I was kind of broke at the time, and didn't know if I should pull the trigger - but I'm very happy I did.

Couldn't be happier Really, really happy with this purchase. I bought a citizen messenger bag about 13-14 years ago and it's been my daily workhorse since. Recently (like in the last 3-6 months) the shoulder strap has started to fray across the middle, making it hard to slide the buckle and threatening the bags' integrity. I contacted Chrome to see if they would honor their warranty. To be honest, I kind of assumed that they wouldn't or would give me a hard time. This was my experience with Timbuk 2, whose bag I used for a similar time before being told "it looks like it's been well-loved" and given a small discount code. I went with Chrome instead and I've never been disappointed. The customer service person was quick to respond and after requesting some additional pictures they sent me a code for a new bag (less shipping). The new bag is actually better (and bigger?) than the old one and I couldn't be happier.