Great customer service Great customer service, always feel welcomed and taken care of usually get free stickers or codes with my packages!

Their Embroidery hoodies and very comfy Their Embroidery hoodies and very comfy and the designs still look vibrant after wash

I ordered an item about 3 months ago… I ordered an item about 3 months ago and nothing has been shipped. Theres been no change to tracking for the last few months and ive been charged. I’ve emailed them multiple times and use different methods to get their attention. However, nothing working. Im just trying get refund since nothing came and this was originally a gift. I get there’s covid and everything delayed but im charged already for an item i have not received.

Not happy about this! I ordered my shirt March 19th (two months ago) and it still hasn’t even shipped. I’ve emailed several times and tried the chat feature several times (waiting well past 15 minutes each time on the chat) with no response to either. I know covid creates shipping delays but that’s no excuse for lack of communication. I was just looking for updates because I was moving and this went well past the specified shipping times. I was charged for a shirt that hasn’t shipped and no one will get back to me about it. Very disappointed.

Charges card , never ships anything. March 16th 2021: Place order. Charged card. March 29th: 3 emails later, no response. Nice stuff and daughter would have loved the clothing, but no one there answers. April 12th. No one answers emails. No one picks up the phone. Someone finally responded on the chat by saying that COVID was the problem and I should check my spam folder. What that has to do with charging my card and not shipping anything is beyond me. 4/16 Update: Reputable companies DO NOT charge your card unless the item ships. Otaku Regime charges card and then doesn't ship anything. They blame this action on Covid. Thankfully they are now out of business.