FRAUDULENT BUSINESS I ordered an item from them on April 13, 2015. They authorized my card and didnt take any money out until 2 weeks later. They charged me and shipped me an item that I NEVER ordered. I have called dozens of times, left several emails, and filed 3 return requests through their company website. NO ONE has responded to me at all! They took my card information and fraudulently took money from my account and refuse to respond to me! PLEASE DO NOT ORDER HERE! This is company is a fraudulent scam! Do not give them your credit card information because they will steal your money and disappear!

Misleading advertising and NO customer service. I ordered a pair of glasses from SpecsTime and I was charged shipping even though the website clearly states free shipping on orders over $99. I have called, texted and emailed multiple times over the last few weeks and I have yet to receive a response. I would not choose to do business with SpecsTime in the future.

Not friendly service for returns/exchanges-bent sunglasses Sunglasses shipped were bent. Customer service says available 24 7. Not true. Goes to answering machine. Someone got back to me two days later named [name]. Says I'm responsible for all shipping, handling and restocking fees in all caps! Not my fault. Disputing charge on card. [name] says he inspects all sunglasses, but then says they're shipped directly from oakley factory. Can't inspect if they are shipped directly. Can you? Disputing charge on credit card...won't return emails. Do not do business with this guy! No 800 numbers or anything. Very sketchy.

Excellent customer service! I have to admit that I'm new to online shopping. However, these guys are awesome! I used their text message feature and immediately got a reply back with the answer I was looking for. Overnight shipping was indeed overnight, and my hubby is happy!

Non existant customer service I ordered a pair of Oakley glasses and after nearly 3 weeks, the order status on their website still states 'pending' or 'processing' depending on where you look and I have not received my glasses. I have tried emailing, texting and phoning multiple times with only one response of "Let me check on that for you' from '[name]'. I have also left multiple messages on their Facebook page which they keep deleting. DO NOT WASTE YOUR MONEY OR TIME ON SPECSTIME!!