Abysmal communication and customer service Communication from the company was completely abysmal. They accidentally canceled my order and admitted it when they finally replied to my questions. The order turned up late and when it arrived both of the kilts ordered were 4” too big despite the fact we’d measured very carefully. While initially it seemed they might honour a return or exchange instead they fobbed me off and said they made them larger so people could have them altered. I’d already spent over $300. One of the kilts was also the wrong colour. Due to the poor colour sample on the website the kilt was the colour of a billiards table instead of moss green. When I requested a review they didn’t even respond. Unless you live within driving distance of their US office don’t even bother ordering. The products aren’t made in the USA. They’re made in Pakistan. The products are well enough made but the service was arrogant. It’s cost me $55 to have one kilt altered. I don’t know if I’ll even bother dyeing and altering the other. Disgraceful customer service.

Drop shipper or Scammer? Order placed in the Black Friday Sale - late November 2022. Production time was supposed to be a couple of weeks. Despite several emails there was no firm ETA provided 6 weeks later, nor was any refund given when asked - just vague "I'll check with production" statements Not sure if they're a dropshipper or outright scammer. Avoid regardless!

Total ripoff!!! Placed order on July 9th 2022. They never sent my order. I emailed customer service over a dozen times, they responded once. They had no problem promptly taking my money. Don't use this company!

THIS IS A SCAM. THIS IS A SCAM. NO PRODUCT SHIPPED, NO PHONE #, NO COMMUNICATIONS!! THE ONLY THING THEY DID PROMPLTLY WAS CASH MY CREDIT CARD

Order 1 year ago, never arrived. No Contact Made an order 1 year ago. Paid via Paypal. Product never arrived. I was hoping is has something to do with the pandemic. Tried to contact company by email several times. No answer. All payment routines look serious: order email, payment details, website looks like its too much work for a scam. A lot of products, changing product palette. Pretends to be located in USA, but seems to be in Pakistan. At least the owner. (https://www_scamadviser_com/check-website/kiltandjacks.com, replace_ with .) Phone (US#) upon call seems to be always occupied. The website /webshop itself seems to be very reputable, provides a lot of information, but not where the company is located. It is also not possible to find them via google maps. So my final conclusion is that this company is a scam. If the company prooves me wrong, of course I will change my review. Some Details: Payment to Syed Shah, syedadnan301(at)gmail.com via PayPal, seems not to to be a company adress: Biggest hint for a scam. Edit: After some further research on that company, I found out that they haven´t posted something new snce April 30th 2021 on facebook. The newest post on other social medias is from end of 2019 (twitter). So maybe that company is not a scam, they are just bankrupt and do not produce anymore. In my opinion, the reviews here from July 2021 or younger are fake / bought.