FITOVERS DOES NOT STAND BEHIND THEIR WARRANTY i BOUGHT THE AVIATOR EXTRA LARGE MODEL. THE PLASTIC MOLDING AROUND THE RIGHT HINGE FAILED SO THAT THE EAR PIECE FELL OFF. i CALLED THE LOCAL FITOVERS STORE IS WEST WOOD AND THEY SAID FITOVERS DOES NOT WARRANTY THIS PROBLEM. i AM NOT HAPPY WITH FIT OVERS.

Bad post sale customer support Bad post sale customer support. I had one pair of JP Fitovers that have lasted few years. Recently bought another pair - Euroka - that broke after two months. The plastic of the right temple at the hinge snapped. Nobody will stand behind the product - neither the merchant that sold them nor Jonathan Paul company. I bought them from Sports by Sager on Ebay who make out to be an authorized seller of this brand. They won't stand behind the product. I contacted Jonathan Paul US - jpeyewear.com which takes you to fitovers.com. They won't stand behind the product either. I am out $70. Caveat Emptor.

Lenses degrade badly though stored properly and not mishandled. Initially I was happy with the two pairs I bought, but having stored them inside safely over winter I was dismayed when I took them out of the cases to find that both pairs were unusable. One pair had a crazing on one lens. The other pair looked like the lenses had melted or glue had run all around the lenses edge. Then this pair developed a mark on one lens after only using them for two days!. The frames are in perfect condition. But the lenses have deteriorated badly. Unusable. Won't be buying them again. No reply from customer service about replacement lenses either.

Frustrating Order Experience My optometrist told me about fitovers as a more affordable alternative to purchasing prescription sunglasses, and recommended Jonathan Paul Fitovers. Placed an online order 2/7/23 on fitover.com. Called 2/13/23 to get a status and could not believe the frustrating experience I had with the rep in locating the order. Provided the rep with the online order number printed on the purchase order and was first told he couldn't find it. Then he tells me items that were under that order # which I clearly didn't order. This is their system and they cannot locate an order. He asks me if I was calling from an optometrist's office, because usually optometrists place orders. I replied then how is it there is a website for regular customers to order from. He was able to locate my order via my name. Said they were hilcovision and it came across as they only manage orders from optometrists. No matter, RIDICULOUS! If hilcovision is processing orders from this website, then they should've had the info in their database. This was a sign to cancel my order.

Do NOT recommend. Horrible experience. Okay, so I purchased three sunglasses in 2020. First off, the pictures of the glasses on the website are deceiving. They are much darker in real life-can’t see the design at all. So on my order I received a 10% discount on my entire order. When I received the three glasses, there was one pair I really didn’t like. I decided to return those ones. I had paid $39.95 (+10%discount) for this pair. It took months to receive my refund and I had to remind them multiple times. Then they only refunded $17 to my account. I called and they said I only paid $19.95 for these glasses. I had proof that I paid the $39.95. So they conveniently changed my receipt on their end to reflect that I paid less than what I actually had. I had to fight and send photos to show that I paid $39.95. Next, they tried to apply my entire 10% discount I received on my order specifically to this pair of glasses. So I would lose that discount on the other two pairs I purchased as well. I had to fight to get the correct amount of money back for the pair I returned. Absolutely ridiculous! Horrible customer service! Oh, and these glasses scratch very easily or if you drop them, the lenses fall out easily. I won’t be purchasing from this company again. Horrible experience.