0 stars 0 stars. No option to give zero stars. I have ordered a jacket three weeks ago. I’ve had an email to say it would be shipped in five days. I’ve sent two emails asking where it is. No replies. I have tried to contact them online chat. No reply. I have tried to call them no answer. I would like a refund.

Terrible customer service Ordered a "True to Size" jacket that was far too small. Tried numerous times to contact them to sort out my exchange/ refund but no luck with anything. I've tried their email, phone number, facebook and instagram... not a single reply back...

Good customer service Was too small. But the issue was quickly rectified by contacting me and doing an exchange. Good service

Apologies - My earlier review was meant for the company using the details - Dog Face UK. I Ordered 2 x dog jumpers. Both were too small. I returned them recorded delivery. No refund, no replacements, no further contact. I sincerely apologise to the dogfacebrand.com for any bad publicity on my part.

Awful company and experience with them! Our experience with this company has been completely awful, placed an order back in November and we returned it quite soon after receiving the order via the way they say to return items yet it's now the end of December and we haven't heard a thing from the company and no refund has been given! The material of the coat was awful for the price they charge, very cheap material, Joules is much better brand to try for a coat for your dog - Their coat here would do nothing for the dog, not even sure it would keep the dog warm let alone dry!