MxLocker’s terrible customer service MxLocker’s customer service is terrible. It’s like the representative is just reading from a script and copy pasting terms/policies. I placed an order and website said the seller had 3 days to ship. Several days went by without shipment update and seller wouldn’t respond. Mxlocker was a royal pain to deal with and had zero CS skills what so ever. Like talking to AI/robot. Which is infuriating on top of an already irritating situation. A simple “hey we’re sorry for your inconvenience” goes a LONG way in terms of diffusing a situation. Instead it was like I was talking to a tree.

MXlocker is a joke MXlocker is a joke. Loved the site until i had an issues with an order. Ordered and exhaust, buyer said he couldn’t fulfill the order, i reached out to support to cancel the order. Got a quick reply saying they would contact the seller and let me know. Next thing i know a package shows up at my door. I ask the seller what he sent and he said a different item. I asked why he would send that. He said because his account was going to get suspend if he didn’t send something. He claimed the support never contacted him. I reached back out to support. They said there’s nothing they can do. I accepted the terms to bidding on an item and they can’t cancel it. Poor customer support. Was planning on bringing my few hundred eBay listings over but after this i think I’ll stick with eBay! EBAY FOR THE WIN. MX LOCKER FOR THE TRASH CAN!!!!

GREAT platform GREAT platform. Always used eBay & Facebook marketplace for gear / anytime I wanted to buy or sell a bike, but always had issues. No issues here. Been riding for 15+ years, and can say I will for sure be sticking to MxLocker from here on out.

First sale with MXL I’m totally new to MX Locker, and my first sale was an absolute Breeze. The site is easy to navigate. I had a few questions for my first go around with MXL and the customer service response was IMMEDIATE! The money was in my account extremely quick also…..I’m very impressed with the whole process from start to finish. Thank you MXL For the great experience!

Mediocre Iv had great experiences and very poor ones. When everything goes smooth it’s awesome but that goes for any of these websites. I ordered goggles for they were never shipped and it was over a week. Their policy states 3 days and it was like pulling teeth to get a refund. On one occasion I had made a mistake in the description and they made the the seller pay a fee. I asked what the fee was for and wasn’t given a description other than, read the policies. They don’t seem to follow their own policies but hold sellers accountable.