They never answer their customer… They never answer their customer service phone number, they are not official retailers for the brands they market nor do they keep these products they promoted in stock they just drop ship from friends shops and brands they are in contact with. The owner lives in Las Vegas but nobody in Las Vegas knows of this brand or person, there are talk of another The Drop in Las Vegas but they are not connected with each other

Thedrop.com sold me low quality product… Thedrop.com sold me low quality product which was expensive and it didn't even last a week. They did not honor the warranty, exchange or refund policy.

By far my worst online shopping… By far my worst online shopping experience to date. I've tried to call, message and email many times to cancel my order (120.00 dollars hasn't shipped in 8 days). No way to contact them so I literally got robbed by someone on the internet. Do not spend money with these literal thieves. They also blocked me on Instagram because I asked about my order on a public post. So upsetting.

Blatant disregard of FTC compliance… From what I've seen and believe to be correct, this company absolutely acts in disregard of rules and laws supplied by the FTC. For this reason I have reported it to FTC and it's .Gov affiliates. There is no question in my mind they act intentionally, and manisciuosly to lie and deceive customers. One happy customer,(which is easy to fake) out of 8 is obvious to me. Just sad. Just do business as you should. Takes more work to lie and cheat then to be honest.

I love this online store I love this online store. I've bought a lot of skate stuff like decks, bearings, and whatnot. Shipping sometimes can be slow but most of the time it's within a couple of days to me in Florida. Customer support is great.