Bought a deluxe bouquet and instead got a sad bunch I bought a deluxe bouquet of flowers from bloomex USA and instead received a wilted sad looking flower bunch (see first pic). On their website they posted picture #2 as what I was buying. I even paid $10 extra for the deluxe bouquet so it was supposed to be even better. Would have done better by buying my own bouquet at a grocery store. The deluxe bouquet was $10 extra. I can’t imagine what the regular bouquet would have looked like. I have used other online florists with great success. Stay away from this one. Their response when I reached out to them was as follows: “As per the description of the purchased product, “Bouquet includes Designers Collection of a beautiful mix of assorted flowers or a single type of flower, like Roses. *Note: Actual bouquet will vary from photo.” That means the online picture is just an example of what it may look like, this is our special offer, where we cannot tell in advance which flowers will be included. This bouquet is arranged upon the florist’s choice and the occasion. We always try to accommodate our customer's instructions, however cannot always guarantee due to high volume and short notice. Therefore we have a substitution policy presented on the website. Upon having reviewed the pictures sent to us we were able to determine that the arrangement you received was in accordance with our policy and item description”

Our daughter in-law loved her flowers… Our daughter in-law loved her flowers and her subscription! Winner winnner!! They were beautiful!!!

Worst flower delivery experience of my… Worst flower delivery experience of my life! I ordered a sympathy bouquet and after they failed to deliver it I hounded them via email and phone for 9 days until they finally delivered it. It was WAY late and they did NOTHING to make up for it. I asked that they at least upgrade the bouquet but what ended up arriving was smaller than the pretty bouquet I ordered online!!! No one ever accepted responsibility. I had to explain myself OVER and OVER each time - brand new customer service rep each time who seemeed clueless that I had even called before. Will never use them again!!!

Lost full confidence in this company and its abilities. On Feb 18 our family lost a child. I ordered flowers to be delivered to the family home and to be used at the funeral the following week. They never arrived. I called and emailed and live chatted only to be told they were delivered, they had an email. I explained they were not delivered to the right place and they continued to state someone would get back to me. Today March 1 after the funeral last week I finally got an email stating they would upgrade my flowers or send a gift basket. No thanks just my money back. Lost full confidence in this company and its abilities.

Bloomex USA -Terrible Service I ordered a wine basket for my sisters 50th birthday, with next day delivery as their site indicated same day was not available; next day came and went with no indication my order was delivered; I contacted CS online and by phone who said that the partnered supplier was way more expensive and that my order would be delivered the following Tuesday which was confirmed by 3 different parties; on the weekend I get an email indicate I cancelled my order, which I DID NOT; And just now after I emailed and complained they say they are out of stock. they refunded me but I will not get back my full amount due to exchange rate. This experience and CS was TERRIBLE. They are not even worth 1 star; Bloomex USA did nothing to make things better or offer any credits or my full money back. Be aware this company is not worth it.