Had a great experience with my service… Had a great experience with my service rep and would recommend this service.

Your responsiveness could not be worse Your responsiveness could not be worse It has been months that we have been back and forth essentially begging you to let us use your service, while you claim that we have a mismatch between entered information and our IRS records. We do, because your associate Courtney made an error (switching my first and last names), and no one at your organization seems capable of fixing it. The only reason that we are continuing with you at all is because we do not have time - yet - to establish ourselves with another service. We will do so soon, however, as your customer service practices are abysmal.

Difficult set up… This was the most difficult set up process I have ever been through. We chose you because we have a farming client and will not move other clients here. We had to set up an account just to get a quote, received at least 20 emails and calls regarding start dates (totally unnecessary and annoying). Changing the approver role back to the client was difficult for no reason, and why can't there be multiple approvers. Overall we are not impressed.

Please pay more attention to us unexperienced employers. I am very pleased with the ease of using the actual payment of my employees. However, as an employer of just 2-3 home care people, I was hoping for more help. I'm not a "company" although I'm treated as one by the IRS, but I simply do not understand all the rules, filings, forms, due dates, etc., etc. I feel so overwhelmed and was hoping for more help than is provided even in your "how to" sections of your help site. There has to be more attention to us disabled/elderly people who hire a few able-bodied people to assist us in daily activities of living. Thank you.

15 Year client relationship means nothing to Surepayroll I've been a customer of Surepayroll for nearly 15 years. I made one mistake with my payroll while I was on vacation and manager Shane Mcgee place my payroll on suspension. An automatic suspension after a nearly 15 year successful is clear evidence to me that Surepayroll treats their long-term clients like strangers. I do not recommend this company for business payroll.