Box Components stands behind their product. Box Components is a company that stands behind their product. I've used their crash replacement option with 2 derailleurs that I've destroyed, leaving me with confidence that the drivetrain I purchased will last! Tomas has helped me several times in the past and his prompt responses and professionalism instills trust with the customer. This is why I still buy from Box.

Box components has been great Box components has been great. We decided to order new side plates and a number plate before grands,a New Jersey and some apparel. Everything has come in the time we expected and ordering was very simple. Great quality as well! Thank you!

Excellent products and AMAZING customer service Everything I have purchased is top quality. Really really nice! In addition, I placed two orders back to back. I selected an incorrect item on each. The team at Box immediately rectified the problems I created without hesitation. Great customer service in every sense of the word. I’m looking forward to placing more orders soon.

Started disappointed, ended ecstatic. I bought a box 3 Prime 9 drivetrain and unfortunately the derailleur snapped. (I didn’t know that the 3 series was for lighter riding) I emailed the Box team for a warranty claim and Tomas Ovalle explained how the 3 prime 9 is for more beginner level riding. He then offered a free replacement, or %50 off a drivetrain of my choosing! Obviously I chose the discount. I now have a more durable drivetrain for a super cheap price. Box - whatever you’re paying Tomas, you should pay him more. That dude was awesome.

Outstanding Customer Service - Great Products I really appreciate the great customer service I have received whenever I have had any questions. There is a lot I don't know and when deciding on products it helps to have a partner in Box to help me make the right choices. I have never been disappointed by any of the products I have ordered.