The folks at Waterrower were fantastic… The folks at Waterrower were fantastic when my 15+ old rower sprang a leak! For the epoxy fix to getting her back to action…they stayed on the line with me, helped me with exactly what I needed, and sent me the videos needed to re-engage my rower. Now if I can only find the little part (or get the schematic) to reconnect my monitor. Still looking…but at least I can row!

Disappointed 1. Packing was very poor, although there was no apparent damage. 2. New tank key brackets were not provided (or expected). However, a screw holding the old right bracket was nearly impossible to remove, because one of the nuts was not glued to the wooden bottom deck. 3. Something knocks once during the stroke recovery. Gone is quiet rowing. Edit: After several hours of rowing, the knock has disappeared.

This is a splendid device The order process was straightforward and swift. Delivery was prompt and courteous. But the best part is the device itself. It's beautiful, solid, and elegant. I love the way the seat glides on the rails, love the solid construction and materials, and especially love the sound. This is the best home exercise machine I've ever owned.

Squeaks and monitor malfunction fixed! My WaterRower was squeaking offensively and the S4 monitor malfunctioning after about 10 minutes of rowing. The service desk at WaterRower was patient in the back and forth helping me diagnose the problem. They prescribed the correct parts (sensor and sensor disk) and gave me links to be able to order them. Everything went as flawlessly as you could want and my WaterRower is perforning without any glitches. Now the only issue is my performance as a rower!!

My Second WaterRower I bought my first WaterRower in 1992 and used it for 30 years until the tank began leaking. After a number of unsuccessful attempts to repair the leak, including using the factory repair kit, I bought and installed a new tank. Over the next two years and many efforts, I was unable to reassemble the rower because one small element on the frame wouldn't join. After trying to fix it for months while watching my fitness level steadily decline, I bought a new rower a few weeks ago and suffice to say I'm very pleased with the design and quality of the new unit. The only decline in overall quality that I've noticed is that while the exposed wooden edges on my old machine were nicely rounded over, the edges on the new machine still have raw corners . It's a small thing though, and doesn't detract from the rower's overall excellent quality.