Excellent customer service, but I have an inquiry. Excellent customer service. One inquiry; why I get shipping charges when I qualify for free shipping (to Puerto Rico) when it costs you the same as shipping it to other states. We have the same postal service as the rest of the nation and "ground shipping charges" are the same (maybe except Hawaii). Please correct this injustice and clear sign of prejudice toward us.

Awful Customer Service Bought an Umarex Colt Defender a month ago. Trigger failed within two weeks. By the time I got to customer service, I was told it was 5 days out of the exchange period and could not be helped, despite it being delivered well within the 30 day period. Awful experience. Would advise to order elsewhere if you value customer service.

Customer service I ordered an air pistol and my bank put a hold on the purchase for security purposes. Airgun Depot recognized this and reacted very professionally. After calling my bank and informing them that my purchase was in fact made by me, I made a phone call to Airgun Depot reactivating my order. Customer help was very understanding and proceeded with my order.

All items were as advertised All items were as advertised, no hassle, reasonable delivery time.

I have nothing negative to say I have nothing negative to say. My experience with Airgun Depot has been excellent. I got back into air guns because it brings back memories of my brother and I shooting together. Wish he was here so we could enjoy them together again!