My first purchase from Pyramyd Air My first purchase from Pyramyd Air, order process was very smooth, good communication, fast shipping and my PCP rifle arrived packaged well with no damage. Also requested the extra $10 test service before shipping which is documented and worth knowing that you receive a PCP rifle that is working with no issues.

Awesome customer service Awesome customer service. Since it is not a part they carry, Greg (customer rep) has reached out to the manufacturer to get the part that broke during shipping. I have not seen this type of good customer service in a while; I believed it was a thing of the past.

My purchase went flawlessly My purchase went flawlessly . The website was very easy to navigate and my order arrived very quickly. There is alot of different models in every category and I can see why this company is successful.

I’m afraid that the choice in shipping… I’m afraid that the choice in shipping companies has turned this into a terrible experience for me. UPS has lost my package and their customer service is horrible. The package was tracked to a local facility but I can’t attempt to retrieve it myself until they have made an attempt to deliver it. It’s been “processing “ for 3 days. I can’t request any investigation because that must be done by the shipper. That’s your responsibility and I sent your representative an email explaining the situation and have not received any response. I’m really hoping to get this resolved soon. Help!

HW 44 PCP Pistol Arrived Damaged HW 44 PCP pistol arrived damaged. Likely not Pyramyd Air's fault but the item could have been packaged better to prevent damage during shipping. I am returning the item to get it exchanged. Return label promptly delivered via email by customer support.