Horrible experience Horrible experience, I received my bike a month ago, pieces missing, paint peeling off, wrong size seat stem. I called 3 x and a email. Finally talked to Chris, he assured me all parts will ship 9-28, never happened, called again, talked to Chris waiting for guys in shipping to give him info. 3 calls later and no receipt of promised tracking email, today is 10-7-20 still no parts as promised. This company needs to get their act together I was going to buy my wife and kids a custom bike from Villy, NO WAY.!!

Happy customer Excellent product and excellent customer service. Very very happy with the whole purchase process and the people there are great. Will buy from them again. Oh and the bike is better and nicer than I even expected. Worth every penny. Thanks villy

0 If I Could We ordered this bike expecting quality and professionalism. The bike arrived late after we made it abundantly clear that we needed it on a specific date. It also arrived scratched I spoke to their marketing manager and he said "we have the highest standards I'll get a replacement out to you right away" To this day I have not received the replacement fender. Also the custom branding is just a cheap sticker. I'm surprised that they would even ask for a review.

I purchased a custom bike for my wife… I purchased a custom bike for my wife as a Christmas gift and she could not wait to ride it. It brings a smile to our faces when we look at it so colorful it just makes you smile. We live in Chicagoland so we had to wait for a good weather day. The day came and as I watched my wife take off down the street all I could think was how no one else has the same one, she loves it. Quality built, great customer service and a joy to ride. I recommend Villy to anyone and they will not rest until you are completely satisfied especially Chris will make sure of it. I give them ten stars!

Had damage in shipment Box arrived with damage. Called Villy and they got to the (FedEx) The box was picked up the next day and returned to Villy. Villy immediately replaced the damaged parts and shipped the bike back. The entire turnaround took less than 7 days. They are excellent to deal with on the phone and followed-up with calls to keep us informed. I highly recommend Villy Custom Bike. My wife loves new bike and gets lots of comments when she is out riding the green-way through the parks.