Great service and professional quality I ordered the 3 finger mittens black. After 20 days I received my package (international delivery took some more time, but it is worth the wait). The mittens are well finished, look professional and feel very sturdy. For comparable products you will pay tens of euros more (even including the customs clearance costs), so about the price/quality ratio it is very good! Sidenote, I have not been able yet to test them in the snow, but they ensured me even with -20°C my hands will be warm. Finally the direct contact with Brandon (one of the owners) is nice, quick and sufficient. Therefore, I would rate customer service 10/10 based on my experience. I would recommend Snow Shepherd to friends and family.

Very helpful and knowledgeable, highly recommended. Great help when I needed a specific item by the next day, and more than happy to give general help and advice. Great personal service, and v competitive prices. Will be my first choice for ski equipment in future.

Get WAY more than pay for. Perfect! I’m rarely motivated to leave feedback but I must say how impressed I am with Snow Shepherd, not only with the product (after a week on the slopes, the gloves are as good if not better than anything else on the market) but also the communication. I work in customer service myself and it’s such a pleasure for me to experience great service particularly in the UK. It amazes me how so many businesses seem unable to keep to these three basic tenets: 1. On brief (product or service as described) 2. On time (delivered when promised) 3. On price (no hidden or extras costs) Good luck, and keep up the great work.

Snow Shepherd Softshell Ski Patrol… Snow Shepherd Softshell Ski Patrol gloves. Had to send back the Lifty style gloves I originally ordered because they just didnt feel right for me. Tried these as an alternative and i like the fit. Used them skiing for about 8-9 hours a day for five days and found them to be well made, warm, and dry. Possibly a little too warm for the conditions in the Alps this February half term, +12C, thinner gloves would have been better but I forgot to pack them! Excellent customer service. Thoroughly recommend these gloves

Terrible. DO NOT USE THEM I ordered some piste signs in OCTOBER for a Christmas present and after MONTHS of chasing and being fobbed off, they were delivered in MARCH. They were the wrong size, wrong type and were rubbish. I called to complain and was told that the hand painting 'added atmosphere' - they look like a 10 year old painted them for a school project. I returned them and then had to chase AGAIN to get a refund. DO NOT USE THESE CLOWNS.