Poor poor service avoid like the plague! Ordered a pair of tyres at a bargain price....one week later nothing so I message them to recieve an excuse that they don't have stock even though the website says otherwise. After talking to other people it turns out that if they mess up this is the standard response to fob off customers with an inferior product. Shame really as I like to help out local independants but I would not recommmend these to anyone, such a shame!

Terrible My order never arrived, even after accepting that I'd have to wait three weeks. I was subsequently offered it at another time, but yet again was let down! I asked for a refund and it would appear this I also going to take a long time!

Unacceptable I bought an Helmet which was on sale almost 3 weeks ago, after I didnt receive anything I did sent an email and also gave them a call this week. First person I spoke on the phone ( (name)) was really helpful and said he will send a replacement as soon as possible but later I received an email from [name] who I believe a customer service assistant ( even I asked she didnt gave her title), she said she refunded my money and [name] was wrong about the stock levels ( which it was a complete LIE, I could still see their listings for the same product on their website, Ebay and Amazon. The truth is I bought the item for a really good price, most probably they made a mistake with pricing and they didnt want to sell me the item for that price, [name] might think she saved couple of pounds for her company but they lost a customer who spends hundreds of pounds a year for cycling equipment, shame... And I believe I am not the only one here experience the same issue... I dont recommend...

Bad after sales service. I'm now forced to leave this seller after being a loyal customer for many years.The ordered items were processed and not dispatched for longer than a month. I asked Koo-Bikes for a reason for the abnormal behavior and got some indistinct response about problems with web-site and assurances that the items were in fact definitely dispatched. Finally, I have never got the ordered items and have got a refund form PayPal. I strongly believe that Koo-Bikes have never dispatched my items. My many years’ experience with Koo-Bikes says that all orders always show up in a week or a bit longer. Mistakes could happen, here I feel it was a fraud. Disappointment, not recommended.

Great after sales service. Having recently ordered a cycle helmet (much better value than anywhere else on the web), after a week it hadn't turned up. Having spoken direct to Koo Bikes I was informed that the item had been sent some 5 days earlier. After a few more days, a couple more phone calls and still no sign of the helmet, koo-bikes reordered the item and due to being in Plymouth, I was able to collect. Probably fault of the Post office and although whole process took 10 days, I would have no hesitation in recommending.