I placed an order back in June of this… I placed an order back in June of this year and I have not received my order. The customer service sucks I have tried to get a response and no response. I have been trying for over a month now I don't know how this company is still going what a bunch of scamers former military with no integrity is bad.

Terrible Service/Scammer I ordered a patch in December 2021. I got an email saying it shipped within 48 hrs and even got a tracking number, but it never got past "shipping label created". Nearly 2 months later and nothing. I emailed them twice and no response. Called, no answer. Don't buy from them.

Charges Over MSRP for No Reason Joseph Charles (the owner) is petty and swindles people. I was looking for Outdoor Research USA gear. I ordered a few items and Joeseph Charles (the owner) was nice enough to call me and let me know when things would be shipping and that some items would take awhile. We had a nice conversation for over 1 hour. The next day after looking at the Outdoor Research website, I discovered he was over charging for the same items by about 15-20%. I brought this to his attention via email and he retaliated by refusing any and all customer service and communication there after. I had a pair of boot gaiters I ordered the wrong size on. I was within the return window so I reached out for an exchange for the right size. No response to emails or phone calls. So I initiated a charge back with my bank of which he promptly resisted and I never got my money back or got any customer service.

Dont buy from this company Dont buy from this company, I orderd patches, But the patch is all croked, and not good made, I tryed to contact then for 30 days, Email, Facebook. But they wont answer. Crappy service.

3+ stars service After 3 weeks of delaying, letters with promises to start VISA dispute procedure they finally send my sleeping bag + a couple pleasant presents (for free). So, they are NOT FRAUDS, but their service still need to be improved (sucks).