Very bad and stupid I will never order… Very bad and stupid I will never order again I stay on the phone 3 hours no help I will not recommend to anyone I never see company like this in my whole life

Crappy service crappy product This company is no longer concerned about customer service or quality items. While I'm sure their DEI is great, nothing else is. Representatives in the bike shop were unknowledgeable. Backpack area reps have the IQ of a house plant. I'm done with this organization.

Associates think themselves very cool Rei has terrible customer service. I have been to both of the SLC stores asking about bike racks. I received such a blah attitude from both associates. Scheels now gets my business. They are polite and engaged and clearly want to make the sale. See ya later REI!

Drug trafficking in used clothing I’m surprised by the reviews that say they refused to honor a return policy. I received a very used coat. It was listed as new. I believed I was buying a new product. REI confirmed it was “new”…..The coat had medication, receipts, hairbands in the pockets and stains all over it. No tags were attached to it. When I called the company, they told me it was their policy to accept things, even if they had been worn and then to resell them. They apologize for not checking the pockets better before mailing it out. They did not apologize for the fact that it was clearly used. Not to mention the safety issue of unmarked pills in the pockets that had disintegrated everywhere..

Greedy company that abuses their… Greedy company that abuses their workers Rights. UNION!!! UNION!!!!