Will purchase again. The skates are wonderful and have excellent padding and wheels. Bought the royal red and the red is amazing, exactly as pictured. It did take some time to receive the skates from purchase date (website did not say they would be a pre-order), took about a month but sent an email and received a prompt response from their team on what was going on so I do appreciate that. Well worth the wait for the quality and will purchase a different color in the future.

Lack of Communication I placed an order as a Christmas gift. Per the website, the skates should have shipped in about five days; well, it took 16 days because the skates were -- unbeknownst to me -- on backorder. My biggest issue was the lack of communication, didn't know the skates were on backorder until I had emailed the company four times inquiring about the skates, especially since I had received two requests for a review. I truthfully thought I had been scammed; not a good look.

Customer service I haven’t received my skates yet but the customer service alone has been amazing. The response time and kindness shown has been so comforting knowing I’m being taken care of!

I was excited for my purchase to… I was excited for my purchase to arrive. It has arrived but I am missing two items that we're ordered. When I made the purchase I was given a 2-5 day window to receive however it took longer than that. I do want to purchase another pair but do not want to have issues again like this current order.

Stellar Customer Service I ordered the black skates from the OG collection not realizing that they were pre-order. I emailed over the weekend from the contact us page about when I should expect them and that Sunday I received an email offering my other options. I selected a new pair and they were shipped out as soon as I choose another pair. I received them very quickly and I can't wait to use them. I'll definitely be ordering another pair.