Terrible Customer Service I ordered a firearm from them back in August. After about 2 weeks I hadn't heard anything about the gun so I reached out. I was replied to with a simple "Its a ship to store and you'll get a tracking number when it ships" When I asked about that they didn't reply further. After a month of waiting, I called their customer service and was told the gun hadn't even gotten to them yet. Only then was I informed about their ship-to-store firearms and that they take longer and then I had to wait another 15 days before my gun shipped to my FFL. Basically, they have NO customer service at all. If you want a reply to your question you have to call and wait on hold. I won't be ordering anything from them again. Their deals arent even very good, go to Optics planet instead.

What is the point? First and foremost their prices aren't even very good. What is the point of paying a fee if their prices are just average!?!? And worse, their customer service and order fulfillment are terrible! It takes them 1-2 weeks to ship orders. This is the only company I've dealt with in years that can't ship order in 48 hours. Just terrible.

Still no shipment after 5 months I ordered in May 2023 and have attempted to contact BDU at least a dozen times via phone, online contact form, and email, and I have received zero responses regarding my order, which still has not shipped, and order status still says "pending shipment." However, they have emailed me a few times asking me to update my credit card info for my monthly membership.

I would give them a zero if it was an… I would give them a zero if it was an option! This company is bankrupt, literally bankrupt.. they are still advertising 5 to 7 day shipping. They don't have the merchandise they are selling, manufacturers are not selling to them and they are continuing to lie and take money from customers. Get your money back while you can! My last order was almost 4 months with no updates and nothing shipped. At the time of purchase everything was in stock and customer service will give you the prepared excuse, that is a lie!! There are to many good companies to buy from to deal with this corrupt company. Save yourself a huge headache.

Didn't get right order ..paid 17pound… Didn't get right order ..paid 17pound for a wrap and burger..never got chips wedges causes or poo...food cold..never again