Absolutely 5-star customer service… Absolutely 5-star customer service provided by Caitlyn! She's very patient and knowledgeable about the issue we have with the Bosu ball. With Caitlin's help, we are expecting the replacement part in a timely manner! Then we can get on the Bosu ball and do our everyday routine exercises again! Thank you Caitlyn :)

Buy BOSU Direct from WeckMethod My most recent purchase from Hedstrom, The set of three bands, arrived as promised, were well packaged, and were free of any imperfections. I was disapponted to note they were made in the PRC and not the USA. My initial purchase from Hedstrom was the BOSU Elite "halfball" and concurrent with my band delivery I was registering my Elite and noticed that it was not a "drop-down" choice on Hedstrom's registration site. I enquired and was informed that "the BOSU Elite is technically owned by WeckMethod" and I was referred to their website. I went to their site and saw the BOSU Elite there for 20% off the price I paid for it 13 days before through Hedstrom. Accordingly, I got back with Hedstrom and asked about my elgibility for the 20% off promotion and was told "Unfortunately, we do not price match with other websites". I tried again to get the WeckMethod price from Hedstrom and received some more gibberish, to which I expressed that I thought I was dealing directly with BOSU. I could have purchased my Elite on Amazon for the same price with a much better delivery, but I prefer to buy "direct" so I placed my order through BOSU.com, and came to understand later that I was dealing with Hedstrom. My lesson learned is checkout the WeckMethod site first if you are looking for a BOSU product.

reached out to customer service: NO Response I was receiving a lot of email messages from "Joey-at BOSU' with pointers. The emails also stated if I had any questions to reach out. I did, I asked how locate and download the wall chart for my half dome. Silence...No response and no more communication from BOSU (sent July 28)

Best Purchase Ever The Bosu Surge 40 was the best part of physical therapy, so I bought my own! Now I use it at home for strength and stability training. What makes it great? It allows for multiple types of exercise, with adjustable weight, and forces you to strengthen muscles EVENLY across the body. You can’t cheat with the BOSU. It also incorporates stabilizing muscles. I would recommend it to anyone, but especially those who want to do functional training.

I had to order a replacement plug for… I had to order a replacement plug for an exercise ball. I navigated to the website and was able to find what I was looking for immediately. Website layout is easy. Price was better than Amazon and it shipped right away. Excellent service.