The worse company The worse company. Nobody ever answers. I wish I had never bought this machine.

Horrible I am so extremely frustrated and angry with this company, the product, and the customer service. My Lit Axis never worked correctly—would not do all the ‘smart’ things they claimed it would do never recorded any stats in the app despite me doing ALL of the troubleshooting. I contacted customer service. They wanted me to take screen records and videos of before/during/after my workouts. I’m sorry, but no. I was not going to put all of that time and effort into figuring their defective product. I was already on the fence with the workouts/quality that I asked for a refund. They REFUSED. It had been about a week since my 30 day window had passed, but get this, it would not have mattered because, silly me, I did not think to keep the *original shipping box*. You read that correctly—you cannot return the product if you do not have the original cardboard shipping box it arrived in. Next I decided I’d at least cancel the monthly membership ($15/months). Nope. Can’t do that! Here’s the kicker—if you cancel the monthly membership you FORFIT THE LIFETIME WARRANTY. This company is financially holding their customers hostage. I’m disgusted. Skip this and get one of the many off Amazon for a fraction of the price and find free workout videos on YouTube!

I ordered the LIT AXIS I ordered the LIT AXIS. Unfortunately after I ordered I read the reviews and they were bad. I believe I called back an hour later to cancel and it was already being processed.It was free shipping. When I received it. I didn’t even open the box. I few days later I shipped it back with return label. When my return came it was $40 short. I was aware that I had to pay for return shipping. First of all it was in a box and it was just a few resistance bands. Don’t know how that came out to $20. Then I was informed I had to reimburse them for shipping it to me FREE. I emailed them. But I still can’t find the return policy on the website. This was a scam. People don’t buy into this for $200 Go on Amazon and pick up something for $30. This is not worth it

This company does not stand by their… This company does not stand by their trial period. Moreover, the programming is unvaried, limited in number, and not a good workout. I purchased the machine, went through weeks of trying to return it as the company shuffled me around, then was denied the return because I had gone past 30 days. The only reason I had the machine for more than 30 days was because of their poor customer service. I feel so scammed by them. The CEO Justin is unconscionable; I’m unsure how he sleeps at night. The machine itself is fine, but don’t buy it if you’re hoping to get a well instructed, motivating workout via the app. The videos are horribly awkward, hard to follow and demotivating. The company feels like a scam. Wish I never purchased.

This company lies when it says free… This company lies when it says free 30-day trial and free returns. They will try to charge you exorbitant shipping fees if you actually would like to return. Zero stars!!