Poorly placed chamois I purchased the women’s cycling underwear briefs, the shape of the brief fitted okay but the chamois was in the wrong area of the briefs with no padding under my sit bones or other contact areas on the saddle. Instead all of the padding sat high across my butt and the not where it was supposed to be. It was the most uncomfortable mtb ride ever and I have been cycling for 20 years.

Sizing should be more specific or changed to accommodate US standards I recently bought myself two women's road cycling jerseys. I had previously ordered a jersey for my husband and was very impressed with the quality of the top. However, I was disappointed in the sizing of the woman's jersey. The site indicated that they ran small, so I sized up one and should have gone two, as it is very snug. Otherwise, the quality of the shirt is wonderful. I love that it has 3 pockets and a full zipper.

ordered the wrong size and got new ones! We ordered the wrong size (even though we measured ahead of time) and the company was great to help us retain the proper sizing for a VERY SMALL fee. It was great! We recommend you buy at least one size bigger than normal because there isn't much give in the fabric, especially at places that have elastic, like the sleeves.

Great products/returns challenging but got there! I have bought two short sleeve shirts and a long sleeve jersey from OCG. All are of great quality. The long sleeve was too big and I have had similar experiences as others have regarding returns. Emails/phone messages not answered. The best way to contact them is via their website (their returns portal does not work) and send a message under help/contact us. Eventually I got a return message, a link to a new invoice (you pay 20% only and keep the original to give away). All worked well in the end and I would use them again as their range is so good.

Great Customer Service We had a mistake with our order and OCG not only replaced it for free very quickly but gave us the incorrect item as a gift. Since my dad is an avid cyclist its really nice to find a company that supply good gear and has superior customer service. I will absolutely be using them again.