Rebecca Bedford
GBCustom made bike jerseys… We ordered 2 custom made bike jerseys to remember our ride in Amsterdam. The were perfect: showed the windmills that we rode by. We also ordered a pair of biking shorts according to the measurements, but they were extremely big. We wanted to send them back but OCG just said give them away and sent us another size, no charge. So now we will give them to someone in our bike club.
Emily Young
GBThe owner and another employee helped… The owner and another employee helped in jersey selection. The jerseys are just what we wanted. It would be nice to have some videos of models/real life people showing how loose/tight the sizes of jerseys are to give potential customers a better visual aid to order the right size.
William Mahoney
GBGreat Customer Service We had a mistake with our order and OCG not only replaced it for free very quickly but gave us the incorrect item as a gift. Since my dad is an avid cyclist its really nice to find a company that supply good gear and has superior customer service. I will absolutely be using them again.
Louisa Hay
AUPoorly placed chamois I purchased the women’s cycling underwear briefs, the shape of the brief fitted okay but the chamois was in the wrong area of the briefs with no padding under my sit bones or other contact areas on the saddle. Instead all of the padding sat high across my butt and the not where it was supposed to be. It was the most uncomfortable mtb ride ever and I have been cycling for 20 years.
Andrew B
AUGreat products/returns challenging but got there! I have bought two short sleeve shirts and a long sleeve jersey from OCG. All are of great quality. The long sleeve was too big and I have had similar experiences as others have regarding returns. Emails/phone messages not answered. The best way to contact them is via their website (their returns portal does not work) and send a message under help/contact us. Eventually I got a return message, a link to a new invoice (you pay 20% only and keep the original to give away). All worked well in the end and I would use them again as their range is so good.