Second thought review I have deleted my previous review of 3 points as I was completely frustrated with the very poor customer service however upon filing a dispute case with PayPal the company personal reached out and shipping the defective parts which so far arrived pretty fast and in addition they credited me $300 as their price went on discount for Canada day. I really like the bike as it is the best quality for money currently on the market. Bike is heavily built to last for long time. If they only could fix their C/S they will be able to dominate the market. Update July 24-2023 : I have received the spare parts as described and also got $300 credit to my card. I am really happy with the bike's quality and performance. It is one of the best options for the cost on the market and if Customer service to improve their product could be a leader in sales.

Solid, Comfortable, and Reliable - A Great Choice for Heavier Riders! As a heavier rider, finding a bike that feels sturdy and comfortable has always been a challenge. I recently purchased the Fucare Scorpio, and I must say, it has exceeded all my expectations! First off, the build quality is exceptional. The frame is robust and provides a very stable ride, which gives me a lot of confidence on the road. The seat is comfortable, and the overall ergonomics of the bike fit my body type well, making long rides enjoyable rather than a chore. The power assistance is a game-changer. It helps me tackle hills and longer distances without the strain I've felt on other bikes. The battery life is also impressive, allowing me to go on extended rides without worrying about running out of power. Additionally, the Scorpio's suspension system deserves a shout-out. It smooths out bumps and potholes, making for a smooth ride on varied terrains. This feature, combined with the solid tires, makes this bike ideal for both urban and trail environments. Customer service was top-notch too. The team was helpful and responsive, making the purchasing process smooth and hassle-free. Overall, the Fucare Scorpio is a fantastic e-bike that meets the needs of heavier riders like myself. It's sturdy, comfortable, and reliable. I highly recommend it to anyone looking for a high-quality, durable e-bike that won’t let you down. Five stars all the way!

Fucare was awesome in dealing with the… Fucare was awesome in dealing with the exchange of our pannier bags for baskets for our new Fucare bikes which are fantastic. They were very prompt with returning my emails and gave me an awesome solution to our dilemma. I would recommend this company not only for their fantastic bikes, which are super quality and awesome to ride, but also their amazing customer service. Thanks again for everything.

I bought one of the Fucare bikes and it… I bought one of the Fucare bikes and it broke down 6 tmes in 3 months. at 3 months the electrical components failed and the hub motor burnt up. Customer service is not with it. and I have nearly given up on repairing the bike and may promise further action. go after them the New York minute way.

Gemini X is amazing, warranty claim went through I bought a Gemini X back in May 2023 and I love this bike. I'm a solid chunk of a man and so is this bike. I've put 1800km on it so far and only minor issues (stripped crank, sticky brake sensors) but nothing worth reaching out to the company for. Until... My motor started making a grinding noise. Took it to a bike shop that offered diagnostic services and they were less than useless. Reached out to Fucare, reached out again, and then again, and again... Three weeks it took them to respond. You might be wondering why I left five stars. Well, they sent a new motor. I got it, installed it, and it works like a charm. So, while the speed of customer service response wasn't ideal, eventually they made me whole and that's what really counts. I'm willing to cut them some slack because customer service in North America is broken and I think that the expectations are too high. And they make a great product.