WORST EXPERIENCE EVER We reserved a room at Fontainebleau for a family vacation after my husbands busy season of work. We arrived at the hotel directly from the airport around 245 and told check in was at 4. We did not get a room until 640pm, after returning to multiple desks and making many calls. Despite calling MAK 10 times or so, nobody was able to help us, nor could they explain what happened. After we finally heard from the hotel that the room was ready, it was another 15 min for MAK to communicate that it was ready. After one of my stops at the desk i was told previous guest was granted a late check out. How could they not have told us there was a late check out and let us sit for hours for a room?! If anyone had apologized and given us a heads up that it would be so long, we would have used locker rooms to change or gone out to dinner. We have a 2.5 year old toddler and were stuck with all of our luggage in a corner of the lobby after traveling all day to get there. MAK was quick to throw Fontainebleau under the bus, claiming that they don’t care about customers like us. MAK was most concerned about denying responsibility, rather than caring about our experience. We got emails from them telling us to book via their concierge service- helicopter tours, childcare, whatever we wanted. Given they couldn’t navigate getting us into a room we had paid in full for, I wouldn’t trust them with any other tasks or responsibility. I would not recommend staying with them or at Fontainebleau and will return to previous hotel for this annual trip we take as a family. We missed the first afternoon/dinner reservation due to the room not being available until so late, but MAK was not willing to refund accordingly and instead bickered with me about what they were paying for only to find out later that the hotel paid for it! They don’t care about your experience!!

MAK Realty Group is the best MAK Realty Group is the best! They came in and saved my birthday trip! Another Host canceled at the last minute and week before my trip 🫤. Airbnb messaged MAK and within 30mins I was in another hotel. MAK has a customer for life! MAK will be the only place I will contact when I travel!

Already planning a return visit!! This is our 3rd time staying at the Fontainebleau with MAK Realty Group. Always an amazing vacation for us. I am already planning a return visit in April.

Fantastic place to stay… Fantastic place to stay with convenient location; close to restaurants and shops. Fabulous amenities! Great place to stay, very clean & couldn't ask for anything better! Ocean view was amazing! Loved my experience with MAK Properties! was also flexible and easy to communicate with, which was very appreciated. Good price.I would stay again. Thank you for making my trip absolute perfection!

Fantastic stay Love Fontainebleu resort. This unit was gorgeous, exactly as promised. Check in was seamless. My husband & I felt like rockstars in this condo…the wrap-around balcony was INCREDIBLE. I would def book through MAKrealty for a stay at Fontainbleu again. Thank you.