Do not use Holiday Keepers We rented “174 Acre Luxury Mansion with Private Pool” in Wilkes Barre Pennsylvania for our parents 80th birthdays. In total there were 22 of us staying for 3 nights. Although we enjoyed the sitting area outside, that accommodated all of us and the indoor bar area, this house was not maintained well. The lawn was not cut and the grass was up to our calves in spots, the “beautifully maintained trails” were overgrown. There was broken glass on the ground around the fire pit. Upon arrival the pool wasn’t clear and we were told it was caused by the well, but was swimmable. By day two the pool was green. The property manger came and took a sample of the water, and added chemicals but it remained unusable. TV’s were hung in the house but the cords didn’t reach the outlets. One of the hot tubs was broken and the other was filthy. The air hockey table had no puck and the foosball table had no ball.There was no hot water for showers. The worst part was the air conditioning was broken in most of the house. When asked for it to be fixed we were told the AC company was supposed to have come a few days before our arrival but they were too busy. Had we known this in advance we could’ve brought fans as we had elderly and medically fragile people with us. These are just some of the issues we encountered. After weeks of going back and forth with Holiday Keepers, we were finally given a refund of only $1700. Considering we paid over $12,000, we believe they could have done better than that for us. I would not recommend using this company as the customer service is subpar.

NASTY in the Poconos They agreed to refund $1900 8 months ago which I have yet to receive. The house we rented was posted not rentable by the local authorities so we were switched to another. Second house was dirty, with mice running around all night long and standing water in the basement.

We rented the house on deppners Road… We rented the house on deppners Road for a family get together. This place is amazing. Big spacious a warm pool jacuzzi pool table and more. The staff is fabulous and will go the extra mile to make your stay feel like home. We really enjoyed and will definitely stay here again. Amazing company to work with. Thanks guys!

This is the worst travel experience… This is the worst travel experience I’ve ever had. The house was dirty, filled with loose dirt, nails, cockroaches (!), and stained sheets/mattresses. It was not suitable for any visitors, and matched none of the listing’s photos in reality. When I called to inform Holiday Keepers that it was unacceptable, they berated me and cursed at me. These people are swindlers without a local presence. Don’t trust them! They’re trying to skirt around Air BnB by offering discounts if you book on their site - don’t do it! Horrendous. 0/10 rating.

Their lake front house in Lake Harmony… Their lake front house in Lake Harmony is 👌🏻 Enjoyed our stay and the host was welcoming! Offered us a complimentary wine bottle. A perfect place for a romantic getaway!☺️