the Refund policy needs some reveiw Somehow between Booking.com and Airpads two room got booked under my reservation. Once I saw the error I called both Airpads and Booking.com and despite both Amitting it was a mistake, Airpads declined to remove-thee extra room saying they have a strict non refundable room policy.

Not worth the stress! Airpads took a security deposit 10 months before arrival in breach of their own terms and conditions in place at the time. We checked in and got to our room to be shouted at by a cleaner who made us wait in the corridor for 25 minutes and was very rude to us. Kitchen is missing several items and nothing matches. Bin is far too small. Housekeeping costs are very expensive. Sofa bed is very uncomfortable. Main bed was comfortable and the bathroom was good although a bit worn now. UPDATE: No call was ever received. Sums up the communication from the company - for example you receive an email stating that 3 days before arrival you will receive check in info - this did not happen. I am leaving the USA in 4 days so your offer (if you had followed it up) is no use to me either.

Airpads was fantastic Airpads was fantastic, they did a wonderful job at booking my rooms and accommodating for everything that I needed. Our stay in Vegas was wonderful. Thank you for such great service.

Ethical Behaviours Booking of accommodation was done however the room promised did not collate. Communication with Kellie from AirPads sought to make good as best they could to cover the booking mix up. While appreciated Kellie and the team did the best they could under very stressful circumstances. We had to bookk an extra room for two days which was additional expenses one could have done without. I would seriously review the way in which bookings are done through your agencies.

Still haven't received my refund after 3 weeks I was overbooked and denied a room on October 19th. It is now November 12th and I still have not received my refund from AirPads concerning my over booked reservation at the Suites at Signature in Las Vegas. They still owe me $761 and I have not seen a cent of it yet.