Terrible policy to get more money from you. it is sad that a loyal customer for last 15 years will no longer stay with brett robinson(last 6 years in a row at same phoenix east location). They adopted a policy where you have to pay in full 30 days prior to visit or risk loosing full amount in case you have a family emergency unless you purchase additional insurance on top of deposit (which should be what the deposit should be for). Bad policy for loyal customers in my opinion. So long brett robinson.

Rented 1325 Rented 1325, 2 Bedroom, at the Phoenix on the back bay last week. When we arrived there was sand in the master bed, roaches in the master bathroom, ironing board in master bath with iron on top, (it almost fell on top of my sons head), microwave handle broken, garbage disposal broken, two tables in living area broken on the sides, only 3 towels for the unit, 1 remote for 3 TV's, lamps in living area did not work. The last day of our stay we found other towels in the dryer. On our way back home we contact Brett Robinson and they transferred my call, then transferred my call and no one ever called me back. Interesting enough everytime I called they wanted to rent me another condo but nobody to field complaints.

Really disappointed I’ve stayed at Phoenix West II NO issues the stay was perfect no complaints but this one Phoenix West is so disappointing,I will not be staying here again. For one the cell service is horrible and it’s just little things but for what you are charged there shouldn’t be any little things …. like no broom,lock on patio door broke , shower curtain in one of the bathrooms doesn’t slide easy because it’s on a steel rod and the curtains hangers are to small , the TV the picture is horrible it’s blue . Like I said comparing apples to orange this Condo is is kumquat

Island Winds East is not suitable for families Can’t believe that Brett Robinson represents the Island Winds East Property. Condos are small and dated. Limited to 1 parking space per condo, including the 3 bedrooms. Worst of all is that their is no restroom for the pool, so it acts as a large urinal. Extremely disappointed in our stay, and as annual travelers to Brett Robinson properties this stay will serve as reason to book elsewhere in the future.

Parking was terrible here Parking was terrible here, not enough elevators for a huge complex, after 4 getting into our condo for such high rental price , Terrible internet service and had no service on our phones a lot!!! Would love a partial refund to have paid over 600 night !!!! Not going back here!!!