Defaulting on Payments - Handed over to Collections Hello, we have been chasing payment from you for over 4 months for outstanding commission payments and your accounts payable manager still refuses to pay us. It's a nice feeling to know that this business relationship is valued so highly and you appreciate the business we have been feeding your way. Your account has been handed over to a collection agency

HORRIBLE SERVICE Gorgeous apartments but HORRIBLE customer service. Firstly they demanded a £400 deposit which wasn’t evidenced anywhere on the booking confirmation, booking page or website. Then said that i would be refunded between 5-7 working days. Its been 3 weeks and i’ve still not been refunded. Their customer service team isn’t the best. They take super long to reply to emails and just stop replying 2 emails in. Then they lied to us on the phone saying monzo will take a little longer to refund (makes No sense because i’ve never had an issue with monzo refunds taking any longer than 3 days). I then sent them another email which they then said my bank is the issue. When in reality it’s them holding the funds!! Now i’ve been on a live chat with them and they’re claiming that the funds were never taken??? This is extremely stressful and ridiculous to go through during a pandemic.

The staff on front desk made our trip The staff on front desk were warm and welcoming, but really surpassed all expectations in the most surprising of ways. When out for lunch we spotted Nathan from the front desk. We were told he’d picked up the tab and settled our bill! I’d expected a soulless city hotel experience, but we felt like family. The kids and I were over the moon and will never forget such a kind gesture. In terms of the hotel experience, we couldn’t fault it. Everything you could imagine you’d need, you’ll find in your apartment. I want to book in the next stay immediately.

Perfect apartment very welcoming… Stayed overnight booked the secure parking which was amazing s no long walk to my car greeted at reception person on reception could not have been more helpful the apartment stayed in was lovely very spacious modern it was perfect for what we wanted it could of housed 4 people but only 2 of us lovely nice hot shower near to town and attractions will be staying again soon

Untrustworthy In January 2023 my partner booked a two bedroom apartment at the SACO Cardiff for two nights for the 26th and 27th of May 2023 at a cost of £465. This was overnight accommodation for our wedding celebrations held nearby. A point the establishment were aware of. On the 05/05/2023 (three weeks before the wedding) my partner received a standard email via booking.com advising us our accommodation had been cancelled as SACO Cardiff had double booked.No further explanation was offered. I made contact with SACO Cardiff on the 06/05/2023 for further information and was advised the booking had been cancelled by head office, as they had another guest who wanted the accommodation for a long term booking. I was astounded that a supposedly reputable company such as SACO behaves in such a way. Especially when other guests of the wedding were still booked at the accommodation and hadn’t had their reservation cancelled. The only conclusion I can draw from this experience is for guests to be aware when making a reservation , that it isn’t guaranteed. There is no level of trust with this company, who will clearly cancel your stay at short notice, if another person wants to stay longer or offer more money for your apartment.