Terrible experience with everything… Terrible experience with everything from the property we rented to the rental company the the condo that we rented that turned out to be a old unit that needed a total rehab. Coffee maker and no coffee. No chair or table in the unit. TV didn't work. Sandcastles I thought was supposed to be a great resort. We paid up front for 3 night and moved out the after 1 night and they would not refund a penny. A Motel 6 would be far nicer. BEWARE

Good communication Good communication, Easygoing check in . Great rental on the beach

Terrible experience Terrible experience. We had arranged to pick up both sets of keys for two rentals; when we got there they refused to honor the agreement. When I called (my sister tried to get the keys but I had made the arrangements) they said they would look into it and call me back.... never heard from anyone. The directions they gave us were wrong and the door code didn’t work. Horrible customer service!!!

Stayed there last year it was great but not this year not Acceptable Stayed there last year it was great, this year was not. Place was not clean, floors were dirty, bedding was not clean blood on sheets, scum in bathtub, blinds falling down, TVs didn’t work, and other issues. Was told maintenance would contact me but they never did. Would not stay there again. I’m sure the owners of this condo would like to know this place is not being taken care of. Not Acceptable. The condo was 2-Ocean Place Amelia Island.

Renter beware Renter beware. Management/owner is only concerned with their bottom line at the expense of the customer. While most other travel related businesses are giving full refunds for cancellations associated with COVID-19 virus, Amelia Rentals is not...they charge you 10% (based on rental rate PLUS associated taxes) if you are outside of the 30 day cancellation period and 100% if you are within the 30 days. This is my experience...you have the option to book with Amelia Rental or with other rental agencies...you decide.