The rental company did not send… The rental company did not send information for the rental when they said they would. Upon arrival, the unit was not clean and no one responded to the email. Someone eventually responded to the text that the fireplace wasn’t working but instead of offering a solution they told me to turn up the heat. I originally booked the location thru airbnb but they sold the unit to family time right before my reservation. I would not use them again.

I never recieved a final invoice...I… I never recieved a final invoice...I left the property as I found it and was wondering if the security depot was returned or charged. Thanks Linda Gray

disappointed Property misrepresented as ski in- ski out. Additionally, it was much smaller than the pictures appeared. We specifically asked about TVs in the bedrooms and they assured us they were there but in fact some were not.

Family Time Vacation Rentals & Moccasin Lodge Family Time Vacation Rentals has deleted all of the reviews on its site for Moccasin Lodge in Duck Creek Village, UT. I sent the following review to them a week ago. Reviews help people make informed decisions. My experience with the company is mixed. We attempted to contact the rental company regarding the hot water issue. There was no response until they sent the check out text the morning of our departure. According to reviews on Booking.com, hot water has been an issue for some time. We booked directly through Family Time in August 2022 for our July 2023 four day stay. Moccasin Lodge Review: Walking in, we were not disappointed. Beautiful cabin and clean. The space is well set up to accommodate a family gathering of 10. Private space + central gathering space. Perfect family space. Lots of wildlife to view. You should know: There are beds for 10 + several sofa beds. The twin beds that are pictured in the room with the pool table are now in the room with the other sets of twin beds. Hot water was our big disappointment. No one had a comfortable shower during our four days. There is a jetted tub, but the water is too cool to enjoy it. (For two days, each thought that others had used the hot water.) You need to bring a fitted sheet for the queen size bed, dish towels, dish cloths, trash bags (The ones provided are the thinnest ones manufactured.), facial tissues, napkins, paper towels (only one roll is provided), body wash or soap. Bring house shoes…the owners do not allow the wearing of shoes in the house…a fact not shared with us until a few days prior to our arrival. This cabin could be the perfect cabin for a family gathering. Just add hot water.

Horrible customer service dumpy properties Horrible customer service . Should have refunded our money for misrepresenting the property we rented . But they never even called to ask issue or anything