Considering we stayed a year ago... Considering we stayed a year ago, left early due to the lack of cleanliness of the condo and called and complained about it and the customer service person I spoke to didn’t seem to care or even try and make it right, and are just now being asked to rate our stay I’ve decided to give a 1 Star because the experience was so disappointing. We have been staying at these condos for years and we’re treated so poorly and because of this we have decided to stay elsewhere for the 1st time. This is unfortunate as we had always had such a great time here.

Repairs and Cleaning The house was well stocked. The air hockey table game was not working and the ping pong paddles and table surface were in extremely poor condition. The bathtub faucet was not working along with towel hook next to the master shower. The stove top was in need of cleaning. Our communications with Blue Pacific was good.

Avoid Blue Pacific Vacation Rentals Blue Pacific Vacation Rentals was extremely inflexible handling our planned vacation rental during the COVID-19 pandemic, they absolutely stonewalled us and refused any reasonable accommodation. We made our reservation a year in advance, along with a deposit, for a July 2020 vacation rental. The balance in full was made on March 1, 2020, just prior to the pandemic breaking out. They refused to roll our existing vacation rental to 2021 and ignored the fact that there is a global pandemic. We rented from them 5 previous times and always paid on time and respected their properties, leaving them as we found them. Blue Pacific showed horrid customer service, complete disregard for prior customer loyalty and utterly failed to "do the right thing".

Blue Pacific made unlawful charges to… WHY do you think they don't have a Facebook page or other social media? They do not want the real reviews to be out there. Blue Pacific made unlawful charges to my credit card twice. One stating that I had not taken the trash out and that it took longer to clean - I contested this charge and because I contested this charge, they charged me again $125. They harassed me via phone and text messages for me to pay the additional $125.

Please Reconsider Laundry Requirement at checkout. We have really enjoyed our stays at the the Blu Pacific Resorts. My only concern, is the requirement to do the laundry before leaving on check out. Not only does it seem it should be covered in the “cleaning fee” for every registration, but because of the this requirement our towels smelled and I had to rewash them before using them at arrival. Please reconsider this rule, Blu Pacific Reaorts. Thank you.