Avoid Blue Pacific Vacation Rentals Blue Pacific Vacation Rentals was extremely inflexible handling our planned vacation rental during the COVID-19 pandemic, they absolutely stonewalled us and refused any reasonable accommodation. We made our reservation a year in advance, along with a deposit, for a July 2020 vacation rental. The balance in full was made on March 1, 2020, just prior to the pandemic breaking out. They refused to roll our existing vacation rental to 2021 and ignored the fact that there is a global pandemic. We rented from them 5 previous times and always paid on time and respected their properties, leaving them as we found them. Blue Pacific showed horrid customer service, complete disregard for prior customer loyalty and utterly failed to "do the right thing".

Blue Pacific was fine to work with and… Blue Pacific was fine to work with and have no complaints. However, knowing how exceptionally clean they required the unit to be left upon our departure, we were a bit disappointed about the few things WE desired to clean, (and did) as we also are very fussy about the cleanliness in our lives. I did take pictures of the cobwebs holding dead spiders and little other critters along with pictures of my adult daughter scrubbing the stove burners and also the pullout area in front of the kitchen sink that holds small items. And, we were a bit grossed out at the closet door runner areas, all dirty and rusted. A home like that should not appear that way for anyone's sake, especially when we do pay good money for our stay. Other than that, the experience quite pleasant for all 6 of us senior citizens.

STOP-TURN AROUND-AND FIND A DIFFERENT… STOP-TURN AROUND-AND FIND A DIFFERENT COMPANY TO RENT FROM!!!! Blue Pacific is a greedy company that has taken advantage of several different families during the Covid-19 crisis. They lined their pockets with our rental funds after we had to cancel due to some high-risk family members. We paid over $10k for a week in Sunriver, Oregon in a large Blue Pacific owned home. We had hoped to simply move our reservation to 2021, but they refused and gave us 3 days to choose from other bad options that only benefited them. Keep in mind, this was several months prior to our booked week in Sunriver, Oregon. In the end we had no choice but to settle for a 50% refund meaning Blue Pacific kept the other $5k. To make things worse, they did rent the house out that same week. Any decent company would have come clean and said, "Hey, we are whole so here's your refund. We'd love to have you back next year." How hard is that? That is exactly what every other property rental company did in SR. We checked. We have rented from Blue Pacific several times over the years and even encouraged others we know to consider their homes. That will never happen again, and we will share our negative experience with as many people as possible. Our large family has been visiting Sunriver every summer for over 30 years. This company has used this crisis to take advantage of us and others. Shame on you! You owe our family $5,000 that we will never see. As they say, one bad review is worth 5 good ones. Well, get ready for some bad reviews. You've more than earned them!

Appalling customer service from Blue Pacific! Appalling customer service from Blue Pacific Vacation Rentals! Upon arriving we noticed the unit was missing several items that had been supplied our previous 3 stays. (A few extra rolls of toilet paper, Kleenex, ample towels and washcloths etc.) We requested these from Blue Pacific. We were shocked by their response. We were informed that their staff photographs everything after stocking a unit for the next guests and had “verified” that the unit was fully stocked. Seriously? We just paid this woman $2,492.68 and she has the gall to question our integrity over a few rolls of toilet paper? We calmly informed her that we had looked in every possible location and the items simply were not there. While we were out of the condo her staff brought the missing items. (They still did not bring the Kleenex…) Rather than admit their omission and apologize, Blue Pacific had the audacity to send this follow-up text; “Our staff member was able to come by and verified supplies in the bathrooms. The additional towels, handtowels, and washcloths were in the bathroom cupboard/drawer and double checked. She was also able to verify both restrooms were supplied with 2 additional rolls of toilet paper under each sink as per the standard starter items for all units and verified each bathroom had kleenex on the counter.” Does this woman think we are blind? My husband and I don’t get upset easily, but this really struck a nerve. To treat a customer this way, especially over so small an issue, is the epidemy of poor customer service. (I would expect more from a Motel 6!) This, along with their dismal rating with the Better Business Bureau is ample reason to stay far away from this company.

Don’t rent property managed by Blue… Don’t rent property managed by Blue Pacific Vacation Rental. Horrible customer service! We’ve rented a Depoe Bay property four out of the last five years. (The Lighthouse) Never needed the management company until this trip. The unit was short several items such as TP, Kleenex, hand towels etc. We politely informed Blue Pacific. We received a very rude response stating that all items were stocked in the unit and insinuating that we must be either stupid, lying or both. Eventually the staff came with the missing items, but what a huge hassle! And no apology! We will never rent another property managed by this company. They have earned their ratings. 1.5 star Yelp and 1 star Better Business Bureau.