Blue Pacific says COVID does not apply?!? As you can see from the numerous reviews since COVID, this company has taken advantage of its customers - many of them being long-time customers such as ourselves (13 rentals!). We also had to cancel due to having multiple families coming from various parts of the country; many with underlying health conditions. It was one of the most painful transactions we've ever dealt with. We weren't even asking for a refund - we asked if we could apply our payment to the home the following year. Not "per the contract". COVID didn't exist when the contract was agreed upon! Rude, would not return calls, would not abide by the guidelines set forth by Oregon's governor. Our own family made the decision to vacation in Sunriver alone, without the rest of our family. We called a few other property management companies, along with VRBO - they ALL had very lenient cancellation policies during this pandemic. Ended up using "Village Properties at Sunriver" - very gracious and helpful with our many calls. Also, we found after renting from a different company, the "clean up" mandated by Blue Pacific is ridiculous! This was the first year, the only thing we needed to do was take out the trash and start the dishwasher - done. Not the case with Blue Pacific. The housekeeping fee BP charges would indicate a spotless home upon arrival - it's "surface" clean but never feels real clean. Blue Pacific is not local and not nice. Avoid, avoid, avoid, and be kind and support the many other local businesses in Sunriver!

Needs some updating. Some units are starting to look their age. Small problems such as loose toilet seat, missing light bulbs etc. Nothing major. Will probably keep coming back as I love the location and the views from the balconies.

Avoid Blue Pacific Vacation Rentals Blue Pacific Vacation Rentals was extremely inflexible handling our planned vacation rental during the COVID-19 pandemic, they absolutely stonewalled us and refused any reasonable accommodation. We made our reservation a year in advance, along with a deposit, for a July 2020 vacation rental. The balance in full was made on March 1, 2020, just prior to the pandemic breaking out. They refused to roll our existing vacation rental to 2021 and ignored the fact that there is a global pandemic. We rented from them 5 previous times and always paid on time and respected their properties, leaving them as we found them. Blue Pacific showed horrid customer service, complete disregard for prior customer loyalty and utterly failed to "do the right thing".

Still Waiting for Resolution..... :( Still haven't gotten this issue with Blue Pacific resolved. They won't answer phone calls or email calls if there are issues. If you have a credit card for a deposit they will answer the phone. They owe me and my family $10,619 and have had my money for over a year.

Considering we stayed a year ago... Considering we stayed a year ago, left early due to the lack of cleanliness of the condo and called and complained about it and the customer service person I spoke to didn’t seem to care or even try and make it right, and are just now being asked to rate our stay I’ve decided to give a 1 Star because the experience was so disappointing. We have been staying at these condos for years and we’re treated so poorly and because of this we have decided to stay elsewhere for the 1st time. This is unfortunate as we had always had such a great time here.