Everything went as promised. Everything went as promised. 2 comments- i am mobility impaired and had specially asked that the 2 suitcases be picked up by FedEx from my condo unit 709 vice me having to carry them down to the first floor in another building to Condo Association Front Office. I got a call from the driver who said he didnt get that word but did come to my unit for pickup. On the return dropoff, i had to made my own arrangements to get suitcases from Front Office to my condo unit 2-My bags needed be on the ship February 27; pickup had to be no later than february 16, according to your customer service rep. My bags arrived in miami february 20, 7 days. Consider too much cushion-VA to FLA, Return also took only 4 days.

Avoid the hassle of baggage claim with no risk of lost luggage We are in our eighties and very much appreciate the convenience of luggage free. The cost although somewhat higher than what the airlines charge for checked bags it is well worth it as it’s insurance the luggage is not lost, avoids the baggage claim hassle and arrives, delivered at our destination. Wonderful

Years of great service 4 Years of great service Pickup and delivery was as planned, as well as the delivery. I just have to follow the simple instructions. Indiana to carefree, AZ. Love the alerts for the pick up. Thank you Luggage Free

Customer support was good Customer support was good Had to correct the address on the shipping label and was able to get this done over the phone. I dropped suitcases off at the local FedEx center and delivery was 3 days earlier than originally expected. Great service.

Shipped internationally Shipped internationally, which can have some hiccups. No issues at all with Luggage Free. Also, I made an error on the date of the return pick up, which was handled flawlessly.