Flawless customer experience, very competitive prices Flawless customer experience, they work nearly around the clock (I am not in the US ) and are obviously used to handling clients in different time zones. Courteous, quick and professional staff, Britney in particular. Quite competitive pricing too I am definitely going to work with them again in the future.

Really appreciate the professionalism… Really appreciate the professionalism and above and beyond the call of service to ensure my travel plans were taken care of. A special acknowledgement to Jordy who was a pleasure to work with.

Best experience Dominic not only helped me with all of the best flights, he even helped me with the points transfer that American Express Platinum couldn't figure out! Excellent service.

Customer service was lacking Customer service was lacking. Would not reply to my emails or voice mails. I had to continue to try and get a hold of someone to talk to. The person that finally helped me was definitely not very friendly or very helpful! Yes, we got the problem solved but not a good experience at all!!

Pedro Chen is helpful Pedro Chen is helpful, forthcoming and couteous, amicable.He responds and executes quickly with clear explainations. I would use him again in the future. My only gripe is with the terms and conditions which takes away my business class miles! This is something to consider for people who travels frequently ;the price of the fare you get is the trade off.