Grace Meidanis
GBExcellent Customer Assistance The assistance overall and personalized service. We had a few people miss flights and lose luggage. Trova's assistance was great as they got everything resolved and those affected did not lose out on the trip. The pre trip offering is something everyone should take in case of any hiccups with airlines/transfers, etc. It is worth it so take advantage of that offering. I will be travelling with Trova Trip again fort sure.
Mary
GBTrips are great but… Our only issue on all the Trova trips is being able to find the transfer person or driver when we land. My suggestion is they wear a certain bright/Neon colored shirt with a large sign saying TROVA and the hosts name LAURA CALDWELL, under it. And they have it displayed clearly to be seen in the meeting area. Our last trip to Japan with Laura was a major f-up. The driver was unaware of the group coming in to catch the 5:30 shuttle to the hotel. It took over an hour to figure out what went wrong and how to fix it. There were four of us(2 groups of 2) and if not for the Trova app, we wouldn’t have found each other! Laura reimbursed us for the Taxi ride from Narita to our hotel.
Christine Barnes
GBOverall a great trip Went to Scotland with Amber (that Midwestern Mom) the trip was amazing. Amber is a great travel partner. She’s lovely and genuinely wants to get to know everyone in the group. Trova Communication was good once we got closer to the trip. They set up a Telegram group for us all to chat and get to know one another. Airport Pickups/ drop offs were terrific. Our guide from Haggis Tours was phenomenal! We saw so much, heard tons of lore and history and took 100000000 photos. The friends I made are for a lifetime. And I would do it again in a heartbeat. Not everything was perfect but even the trips I plan are never perfect so I have nothing drastically negative stood out.
Karla G.
GBTrova and Annelise Baer organized an… Trova and Annelise Baer organized an amazing trip to Egypt. The in-country guide was amazing! I cannot say enough about how great Hany was. We hit the the pyramids in Giza and Saqqara, the temples and tombs in Luxor and extra side excursions as well. I cannot recommend the trip with Annelise Baer enough!
Sophie
GBDo not host a Trova trip if you care about your community I was the host on a recent Trova trip and I had an appalling experience. We discovered later, after the trip was fully booked up, that the trip is actually implemented by a third party who you have no communication or influence over. Problems included failing to book our group into the same hotel, so splitting the group in two and failing to book enough rooms up to 24 hours before arrival. The itinerary was riddled with poor timing issues and our guide had to rearrange it daily. He was not an expert on the area, which he was happy to confess to so had no local knowledge to impart. Overall it was a hugely stressful experience as a host. However because as a host we worked so hard behind the scenes and Italy is a gift of a destination our group enjoyed their experience, but no thanks to the trip organisers. If you care about your guests, the trusted community you have built up and your reputation, I'd steer well clear of this company. A big shame as its a great concept.