Great individualized service and communication This was our first trip to Europe and a special celebration for my wife and I. 17 days in Austria and Rome. Firebird handled all in-country transportation and lodging, and several personal or small group tours. I never worked with a tour company before and did not know anyone who had worked with Firebird previously, so I was a bit hesitant. However, I was extremely pleased with Firebird's personalized service, communication, professionalism, and attention to detail / special requests. I felt like I had a personalized travel agent who assisted us with each step of the process, and whose goal was to identify what was important to us individually. The hotels they suggested or agreed upon were excellent and competitively priced. Their in-country transportation services (airports to hotel and city to city) were excellent with one exception regarding emailed train tickets which required a work around. The tour leaders they selected were very good. The thing I appreciated most about the Firebird services was their responsive communication during all phases, and their ability to incorporate all our specific requests. I thought their pricing was very reasonable for the level of service and expertise we were provided.

Second Firebird trip, but not the last This is the second Firebird trip our family has taken. As a well-traveled and tech-savvy millennial, I couldn’t imagine traveling again without Firebird. The painful logistics, transportation, and tours are all carefully arranged and taken care of in the most convenient manner. It’s changed the way we travel forever and we will be using Firebird again in the future; it was worth every penny.

Highly recommend Firebird for the perfect vacation! Firebird consistently helps me to plan and implement the perfect vacation. According to the dates I choose and places I am interested in seeing, Firebird seamlessly incorporates transfers and local guides to meet my schedule. Private tours are impactful and help bridge cultural gaps with language expertise. I have used Firebird to help me plan several vacations and their customer support is invaluable when last minute plans change and adjustments need to be made in a foreign country. I highly recommend their services. Already planning my next vacation with their assistance of course!

The entire trip was fantastic The entire trip was fantastic. The app was so helpful with the itinerary broken down by day, city, hotel, transportation. The tour guides were fantastic. We saw more than what was originally planned as the guides offered stops along the route.

Our family had a wonderful experience… Our family had a wonderful experience on our Firebird tour of Rome, Sorrento and Sardinia. We were able to tailor our experiences to our personal tastes. They suggested tours and we could pick which ones we wanted. Tour guides covered all of our transfers arriving exactly on time at airports and hotels. We would like to start planning our next trip with Firebird. Kingsley from Colorado